Questions? We Got You.

Yes. MY VAPE PLUGG sells nicotine products to adults 21 and over only. Every order is age-verified at checkout, and an adult signature may be required on delivery. Orders that fail verification are cancelled and refunded.

Always. Orders ship in plain outer packaging with no product branding on the outside. The packing slip stays inside.

Reach out as soon as possible. If the order has not been packed yet we can usually change or cancel it. Once it is packed and labelled we cannot pull it back.

Orders placed on weekdays before cutoff are packed the same day. Delivery time depends on the method you pick at checkout, and you will get a tracking link as soon as the label is scanned.

We ship to states where the sale of nicotine vapor products is permitted. If your address is in a restricted area, checkout will let you know before you pay.

Vapor products are regulated shipments, so they move through adult-signature carriers rather than standard mail. That is also why we ask for a real, deliverable street address.

Disposables and salt nic usually run 20mg to 50mg and suit lighter, tighter draws. Freebase e-liquid sits lower, around 3mg to 12mg, and suits bigger devices. If you are switching from cigarettes, most people start high and step down.

Salt nic is smoother at high strength, hits fast, and is built for pods and disposables. Freebase is harsher at the same strength but performs better in higher-power devices and produces more vapor.

Yes. The Plugg Drop Team sources every SKU and the PLUGG curation team clears it before it is listed. Real batch codes, real authentication where the brand supports it, zero clones.

Keep everything cool, dry and out of direct sunlight, and away from children and pets. Charge devices on a surface you can see, and never leave a charging battery unattended.

For health and safety reasons opened nicotine products cannot be returned. Sealed, unopened items in original packaging can be reviewed for return — contact us first so we can approve it.

Message us within 48 hours with your order number and a short video or photo showing the issue. Verified defective units get replaced or refunded.